Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Where can I print my files?
You can print your files anywhere you prefer.
Printing options include:
- Home printer
- Professional print centers (e.g. OfficeMax, Staples, FedEx Office, or your local print shop)
What file formats will I receive?
Download options:
- JPEG – Ideal for photo labs, print centers, email, text messages, and social media sharing
- PDF – Best for high-quality printing at home or at a professional print center
Do you offer a free demo before purchase?
Yes. We provide a free demo for all editable templates.
Please visit the product listing and click the Demo link to preview and test the template before purchasing.
Are fonts included?
Yes. All fonts shown in the product listing are included with your template.
No font downloads or additional software are required.
How can I contact support?
Live Support Hours:
- Monday – Friday: 8:00 AM – 5:00 PM (AEST)
- Saturday – Sunday: Closed
If you have any questions or experience issues with your order, please don’t hesitate to contact us. We aim to respond within 24 hours or one business day.
Cancellations and refunds
Due to the digital and instant-access nature of our templates, refunds or exchanges are not available once an order has been completed.
We strongly recommend carefully reviewing the product description and trying the free demo before purchasing to ensure the template meets your needs.
If you encounter any issues with your purchase, please contact us—we’re happy to help.
Can I use your templates for commercial purposes?
Our templates are primarily for personal use only unless otherwise stated.
You may NOT:
- Resell or redistribute our templates in any form
- Use our templates for recurring commercial orders (e.g. mass-printed items, acrylic invitations, or other physical products for sale)
- Use our templates in any way that directly competes with our business
Violation of these terms may result in template removal and/or legal action.
Event planners:
Event planners are permitted to use our templates for one specific client only. Templates may not be reused, resold, or redistributed.
If you are unsure whether your intended use is permitted, please contact us before proceeding.
What are your terms of use?
- Templates can be edited and downloaded at any time while your purchased plan remains active, with no limits on edits or downloads during this period.
- Templates may be printed unlimited times for personal or commercial use, depending on the plan purchased.
- Templates can only be edited directly on our website and are accessible exclusively during the validity of your active plan.
- Templates are not designed for use with Cricut machines or any cutting devices.
Need more time or downloads?
We understand that situations such as errors, detail changes, or technical issues may require additional time or downloads.
Simply send us a message—we’re happy to assist.
